Support

Something not working, or an idea for the app? Email datfam05@gmail.com — please include your iPhone model and iOS version, and it will be answered as soon as possible.

1. The cut-out kept my hand instead of the fish

Glub lifts whatever is inside the frame you choose. Crop tightly around the fish before the cut-out step and it will keep just the fish.

2. The camera screen is black

Camera access is off. Open the iOS Settings app → Glub → Camera and turn it on. You can also add catches from your photo library, or pick a species with no photo at all.

3. Nothing happens when I save a card to Photos

Glub needs permission to add to your photo library. iOS Settings → Glub → Photos → allow adding photos.

4. My map spot is wrong or missing

Location is optional and only used while the app is open. Turn it on in iOS Settings → Glub → Location. You can always name a spot by hand instead.

5. How do I move my log to a new iPhone?

On the old device: Settings → Back up to iCloud. On the new one, install Glub, sign in to the same Apple Account, then Settings → Restore from iCloud.

6. How do I cancel Glub PRO?

Subscriptions are managed by Apple: device Settings → your name → Subscriptions → Glub. Cancelling stops the next renewal; the current period runs to its end.

7. I bought PRO but it is not showing

Open the PRO screen in the app and tap Restore. Make sure you are signed in with the Apple Account used for the purchase.

8. How do I delete everything?

Settings → Data → Erase all data. This removes every catch, photo and record from the device and cannot be undone.